Professional Standards
The Professional Standards Department processes ethical complaints against members of our Association and arbitrations between broker members of the Southland Regional Association of REALTORS®. We also administrate mediations for the public, using the SRAR Mediation Services panel of mediators.
Click here to download the Professional Standards Rules.
Ethical Complaints
Statue of Limitations is one year from the date of the alleged violation. Anyone can file an ethical complaint against one of our members.
Arbitration Complaints
Statue of Limitations is 6 months from close of escrow. There is a $250 filing fee to be paid by the complainant and a $100 fee to be paid by the respondent.
Once both the complaint and response have been received, the case is assigned to a volunteer mediator. We strongly recommend that both sides attempt to settle their dispute through mediation. If not, the case goes forward to an arbitration hearing. The decision of the arbitrators is final and binding. There is no appeal of an arbitration award.
Mediation for the Public
SRAR Mediation Services provides mediation for the public at reasonable rates and has a high rate of success. There is a non-refundable administrative filing fee, payable to SRAR, of $50 per party. The cost for the mediation session is $400.00 per party for the first 3 hours. After the first 3 hours, the cost is $150 per hour, per side. All mediation fees are paid directly to the mediator.
The Professional Standards Administration is happy to answer any questions you may have regarding any of these services. Send your questions via email to tessm@srar.com, or call (818) 947-2227.
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